Orders & Support

Support ticket / email is going unanswered

If your inquiry hasn't been replied to in a few days, feel free to send a reminder.

At times we are working through a message backlog, which can cause delays.
However, it is also possible for a ticket/email to have been overlooked, or to not have arrived at all.


In case your original inquiry was a reply to an automated invoice message, please resent your inquiry via one of the https://docs.monster.tech/s/manuals/doc/contact-dSKwxWOiaX options:
Although it works most of the time, those replies aren’t always forwarded properly.


I changed devices, can I order separate parts?

Joystick/Throttle Update

The standalone Joystick/Throttle plates have a dedicated product page:

EU: https://www.monster.tech/en/product/joystick-throttle-mounting-plate/
USA: https://www.mtsim.com/product/joystick-throttle-mounting-plate/

Swap to Desk / Chair / Rail Setup

The Conversion Kits can be found via the Desk/Chair/Rail category pages.
They come with the parts to convert one mount to the listed type.

Note that switching to MTS HOTAS-style mounts will require mostly new kits:
Aside from the J/T plate, the parts required are generally too different from the other mounts.

Other conversion kits can be provided via custom order, which are then manually set up from our end.


Can I order a mount without a plate?

In case it doesn’t have a direct listing/variant already, the process is as follows:

  1. The initial order placed via the store, with the desired parts

  2. Once you have the order number, pass it along via email or ticket
    Make sure to include the desired change list here as well

  3. The order is manually amended from our end as applicable